Privacy Policy

1. Introduction

Vitarhythm ("we", "us", or "our") operates the website located at khorlynnphefxire.ddd. We are committed to protecting the personal information of all individuals who interact with our wellness plans, educational materials, and digital resources. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to that data.

This policy is written in accordance with the Privacy Act 1988 (Cth) of Australia, the Australian Privacy Principles (APPs) contained in that Act, and other applicable Australian privacy legislation. By using the Vitarhythm website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

2. Who We Are

Vitarhythm is a wellness education and lifestyle coaching business based at 43 Edward St, Norwood SA 5067, Australia. We provide rhythm-based well-being programmes, educational guides, and personalised coaching to individuals across Australia.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: 43 Edward St, Norwood SA 5067, Australia. Phone: +61 415 350 548.

3. What Personal Information We Collect

We collect personal information in the following categories:

3.1 Information You Provide Directly

• Full name and contact details (email address, phone number, postal address) provided via our contact form or plan registration process.
• Responses to our rhythm and lifestyle questionnaires, including sleep patterns, energy levels, work schedules, and general health context (excluding sensitive medical information).
• Payment details processed securely through third-party payment gateways; we do not store full card details on our servers.
• Communications you send to us via email, phone, or the website contact form.
• Feedback, testimonials, and survey responses you voluntarily provide.

3.2 Information Collected Automatically

• IP address, browser type and version, operating system, and device type.
• Pages visited on khorlynnphefxire.world, time and duration of visits, referring URLs, and clickstream data.
• Cookie identifiers and similar tracking technologies as described in our Cookies Policy.
• Approximate geographic location derived from your IP address.

3.3 Information From Third Parties

We may receive limited information from third-party analytics providers (such as Google Analytics) about how visitors interact with our website. This data is aggregated and does not personally identify you unless combined with other information you have provided.

4. How We Use Your Personal Information

Vitarhythm uses your personal information for the following purposes:

• Delivering wellness plans and coaching services you have purchased or enquired about, including sending programme materials, scheduling coaching sessions, and providing follow-up support.
• Responding to enquiries submitted through our contact form or by phone or email.
• Processing payments and maintaining accurate billing records in accordance with Australian taxation law.
• Personalising your experience with Vitarhythm resources by understanding your rhythm profile and lifestyle context.
• Improving our services by analysing usage patterns, conducting surveys, and reviewing client feedback.
• Communicating updates about our programmes, educational content, and operational changes — where you have provided consent or where we have a legitimate interest to do so.
• Complying with legal obligations, including Australian Consumer Law requirements, taxation obligations, and court orders.
• Fraud prevention and security monitoring to protect the integrity of our services and the safety of our clients.

5. Legal Basis for Processing

Where we process your personal information, we do so on one or more of the following grounds:

• Consent: Where you have explicitly agreed to the processing, such as submitting our contact form with the consent checkbox ticked.
• Contractual necessity: Where processing is necessary to perform a contract with you, such as delivering a wellness plan you have purchased.
• Legitimate interests: Where processing serves a legitimate business interest that is not overridden by your rights, such as improving our services and preventing fraud.
• Legal obligation: Where we are required by Australian law to process or retain certain information.

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

• Service providers: Third-party companies that assist us in operating our website, processing payments, delivering email communications, or analysing website traffic. These parties are bound by confidentiality obligations and are permitted to use your data only for the purposes we specify.
• Professional advisers: Lawyers, accountants, and auditors who require access to your information to provide professional services to Vitarhythm.
• Regulatory bodies: Australian government authorities or regulatory agencies where disclosure is required by law.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the successor entity, subject to equivalent privacy protections.

7. Cross-Border Disclosure

Some of our third-party service providers (such as cloud hosting and analytics platforms) may store or process your data in countries outside Australia. Where this occurs, we take reasonable steps to ensure those providers maintain privacy standards comparable to the Australian Privacy Principles, including through contractual agreements.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by Australian law. Specifically:

• Client records related to wellness plan delivery are retained for a minimum of 7 years to comply with Australian taxation requirements.
• Contact form submissions and general enquiries are retained for up to 3 years, or until you request deletion.
• Website analytics data is retained for up to 26 months in aggregated form.
• Marketing consent records are retained for as long as you remain an active subscriber plus 3 years.

9. Security of Your Information

Vitarhythm takes reasonable and appropriate measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:

• HTTPS encryption for all data transmitted between your browser and our website.
• Restricted internal access to personal data on a need-to-know basis.
• Regular review of our data security practices and third-party provider agreements.
• Secure password policies and access controls for staff with data access.

No method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you become aware of any security incident affecting our services, please contact us immediately.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate, incomplete, or out-of-date personal information.
• Request deletion of your personal information where we no longer have a legal basis to retain it.
• Withdraw consent for processing activities based on your consent, without affecting the lawfulness of prior processing.
• Object to or restrict certain uses of your information, including direct marketing.
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have not handled your personal information in accordance with the Privacy Act 1988.

To exercise any of these rights, please contact us at the address listed in Section 2. We will respond to all reasonable requests within 30 days.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website performance, and remember your preferences. For detailed information about the types of cookies we use and how to manage your cookie preferences, please read our Cookies Policy.

12. Links to Third-Party Sites

Our website may contain links to external websites operated by third parties. Vitarhythm is not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take steps to delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Where changes are material, we will provide notice on our website. The "Last updated" date at the top of this policy indicates when the most recent changes were made. Continued use of our services after the updated policy is posted constitutes acceptance of the revised terms.

15. Contact Us

For all privacy-related enquiries, requests to access or correct your personal information, or complaints, please contact:

Vitarhythm
43 Edward St, Norwood SA 5067, Australia
Phone: +61 415 350 548

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.